ROCK, ARKANSAS (December 12, 2019) – DataPath, Inc., a leading developer of technology
solutions for employer-sponsored benefits administration, announced today the release of a whitepaper titled, “Addressing Education Gaps is Key to
TPA Growth.” In the whitepaper, DataPath summarizes findings from a
survey they conducted in
August 2019 that focuses on employees and their benefits knowledge. The
technology firm also offers helpful suggestions for employers and third party
administrators to fill the benefits education gaps.
“Today’s healthcare consumers have access to more information about healthcare benefits than ever before,” says Bo Armstrong, Chief Marketing Officer at DataPath. “Yet, it seems that many struggle to understand their benefits and how to use them. Our goal with this survey was to gain insight into how much consumers actually know about their healthcare benefits and in what ways TPAs can help them become more informed consumers.”
online survey received 400 responses from people who have a Health Savings Account (HSA) or Flexible
Spending Account (FSA).
Participants were asked a series of questions about their familiarity with
their health benefit plans, and how their knowledge (or lack of it), affects their
healthcare decisions. They were also asked to rate the ease of performing basic
online tasks required to manage their HSAs or FSAs.
survey yielded evidence that a healthcare education gap does exist for many
consumers. Based on the survey results, DataPath recommends several strategies
for third party administrators to help close the education gap and create more
confident healthcare consumers.
“We continually look for new and innovative ways to help
people understand and engage with their benefits, and these survey results
help,” continues Bo Armstrong. “We hope to
eliminate the confusion regarding healthcare benefits so consumers can have
more confidence in the decisions they make.”
About DataPath: Founded in 1984, DataPath is the longest running software company in the consumer directed healthcare industry. Summit is the industry’s only cloud-based platform designed for seamless CDH account and COBRA benefits administration. Learn more at dpath.com.