Epic, Nordic, Galen Healthcare and Chartis Group won big in the 2022 Best in KLAS Awards, the research and insights firm announced Tuesday.
“The 2022 Best in KLAS report covers over 1,000 solutions. And the technology itself has advanced by leaps and bounds,” said Adam Gale, CEO of KLAS Research, in the 2022 Best in KLAS Software and Services report.
“The pandemic has been anything but linear, and we know that across the world, 2021 was a slog,” said Gale. “It’s no wonder the research shows healthcare workers are more burned out than ever. And still, the market has grown and changed in surprising, positive ways.”
For each market segment in its report, KLAS ranks eligible software and service tools by their overall performance score on a 100-point scale.
Software product scores are based on equally weighted customer responses to 16 numeric ratings questions and four yes-or-no questions, while service firm client feedback comprises nine numeric ratings questions and three yes-or-no questions.
“In general, only one solution from any given vendor may be eligible for Best in KLAS ranking within any given market segment. This solution will always be the vendor’s most recent version,” noted report authors.
Epic dominated the rankings, winning top overall software suite for the 12th year in a row. It was also named the top overall physician practice vendor, along with snagging nine other Best in KLAS awards.
Meanwhile, Nordic won for top Overall IT Services Firm, along with HIT Implementation Leadership (Large).
Galen Healthcare took the trophy for Overall Implementation Services Firm, while also winning Best in KLAS in HIT Staffing and Clinical Optimization, HIT Implementation Leadership (Small) and Technical Services.
And for the second year in a row, the Chartis Group won Overall Healthcare Management Consulting Firm – one of its four Best in KLAS awards for 2022.
When it came to most improved products, Infor won for software and Greenway Health led for physician practice.
A selection of additional winners is available below. For the full list, check out the report available on KLAS’ website.
Inpatient Clinical Care
Acute Care EMR (Large Hospital/IDN: >200 Beds)
Acute Care EMR (Community Hospital: ≤200 Beds)
Clinical Decision Support: Care Plans and Order Sets
Clinical Decision Support: Point-of-Care Clinical Reference
EBSCO Information Services
Ambulatory and Post-Acute Care
Ambulatory EMR (>75 Physicians)
Ambulatory EMR (11–75 Physicians)
Ambulatory Specialty EMR
Home Health (Large: >200 ADC)
Home Health (Small: ≤200 ADC)
Practice Management (>75 Physicians)
athenahealth and Epic (tied)
Practice Management (11–75 Physicians)
Small Practice Ambulatory EMR/PM (≤10 Physicians)
Financial, Revenue Cycle and HIM
Clinical Documentation Integrity
Data and Analytics Platforms
Data Visualization and Reporting
Artificial Intelligence: Data Science Solutions
Scheduling: Nurse and Staff
Speech Recognition: Front-End EMR
Nuance Dragon Medical
Population Health Management
Remote Patient Monitoring
Health Recovery Solutions
Social Determinants of Health Networks
findhelp (Aunt Bertha)
Video Conferencing Platforms
Virtual Care Platforms (Non-EMR)
Security and Privacy
Healthcare IoT Security
Patient Privacy Monitoring
Security and Privacy Consulting Services
Services and Consulting
CSI Healthcare IT
Healthcare Management Consulting
The Chartis Group
HIT Advisory Services
The Chartis Group
Value-Based Care Managed Services
Ambra, an Intelerad company, DG Suite
PACS (Large: >300K Studies)
PACS (Small: ≤300K Studies)
Speech Recognition: Front-End Imaging
Universal Viewer (Imaging)
Vendor Neutral Archive
Care Management Solutions (Payer)
Payer Claims and Administration Platforms
Payer IT Consulting Services
Payer Quality Analytics